POSITION TITLE

Technical Services Manager, Pigment Dispersions

POSITION OVERVIEW

Milliken is seeking an exceptionally talented individual to become a Technical Services Manager for our Industrial Coatings and Polyurethane product line for enhancing visual appearance and physical properties of coatings and foam. This position is in the Performance Colorants and Ingredients (PC&I) business unit of the Chemical Division. This role has primary responsibility to provide high quality technical service and development support to our key customers, and to grow our business with innovative new products. Applying industry knowledge and product line expertise enables the individual to qualify our customers’ needs and solve issues to further grow and develop the use of our colorants in existing and new applications. The qualified candidate will have experience in formulating pigment dispersions, considering the requirements of the end-use, including regulatory issues of the application. Building strong technical relationships with our customers and throughout the organization is key to success. The position is located at our corporate headquarters in Spartanburg, SC and reports to the TS&AD Global Manager. 

JOB RESPONSIBILITIES

• Innovation process support
• Contribute to new product development and commercial growth
• Support sanctioned growth projects with lab experimentation
• Generate new product formulations to solve customer or market problems
• Design experiments to define value generated from R&D products
• Product line support
• Help commercial team to address customer sales opportunities with appropriate product recommendation, including collaboration with regional TS managers
• Address customer complaints, coordinate response, and lead investigation
• Technical service work coordination
• Review incoming work requests
• Understand customer’s or market’s unmet need
• Design experimental work to address technical problem to be solved
• Review experimental results, define further experimentation as needed
• Draw sound conclusions from experimentation and make commercial recommendations
• Work with cross-functional team including manufacturing and supply chain to assure supply of product through quality improvement, cost reduction, and raw material qualification projects

QUALIFICATIONS - REQUIRED

• Minimum of bachelor’s degree in chemical engineering, chemistry, biology, or other science
• Minimum of 5 years of relevant experience in lab work, in formulating pigment dispersions, and dispersion processes
• Working knowledge and practical experience with good laboratory practices
• Analytical & problem-solving mindset
• Strong drive, initiative and ownership
• Strong communication & team skills
• Willing and able to travel up to 20%

QUALIFICATIONS - PREFERRED

• Relevant experience in lab work, with pigments in industrial and consumer products
• Demonstrated cross-functional leadership experience
• Working knowledge of experimental and statistical methods